Privacy Policy

Hunter Club Arts Centre
6 St Andrew’s Street South
Bury St Edmunds
Suffolk
IP33 3PH

Last updated: 4 September 2026

1. Introduction

Hunter Club Arts Centre (“Hunter Club”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you interact with Hunter Club Arts Centre, including when you:

  • visit our venue;

  • use our website;

  • purchase tickets or make bookings;

  • attend an event or activity;

  • contact us by email, telephone, social media or other means;

  • subscribe to our mailing list;

  • perform or participate in an event;

  • volunteer or work with us;

  • make a donation or otherwise support our activities; or

  • otherwise interact with us.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR) where applicable.

2. Who is responsible for your personal information?

The organisation responsible for your personal information is:

Hunter Club Arts Centre
6 St Andrew’s Street South
Bury St Edmunds
Suffolk
IP33 3PH

For privacy-related enquiries, please contact us using the contact details published on our website or by contacting the venue directly.

Where Hunter Club operates through a particular legal entity, the identity and registered details of that entity will be provided here.

3. Personal information we collect

The information we collect depends on how you interact with us.

Contact information

This may include:

  • your name;

  • email address;

  • telephone number;

  • postal address; and

  • organisation or company name where relevant.

Booking and transaction information

When you purchase a ticket, make a booking, make a donation or purchase another service, we may process:

  • your name and contact details;

  • details of the event or service purchased;

  • booking reference;

  • transaction details;

  • billing information; and

  • relevant correspondence.

Payment card details are generally processed directly by the relevant payment or ticketing provider. We do not normally retain complete payment-card information.

Event and participation information

If you perform, participate in or organise an event or activity at Hunter Club, we may collect information necessary to administer that activity.

Where appropriate, this may include information about:

  • performers and artists;

  • event organisers and promoters;

  • volunteers;

  • workshop participants;

  • accessibility requirements; and

  • reasonable adjustments needed to enable participation.

We will only collect information that is reasonably necessary for the relevant purpose.

Communications

If you contact us, we may retain a record of your communication and the information you provide so that we can respond to you and appropriately manage your enquiry.

Website and technical information

When you use our website, we may collect technical information such as:

  • IP address;

  • browser type;

  • device information;

  • pages visited;

  • date and time of visits;

  • approximate geographical location derived from your IP address; and

  • information about how you interact with our website.

The information actually collected will depend on the technologies and services currently used on our website.

Photography and filming

Photography or video recording may take place at some Hunter Club events.

Images or recordings may be used for purposes such as documenting activities, promoting Hunter Club, promoting events, publicity, social media and archival purposes.

Where required, appropriate notices or consent arrangements will be used.

If you have concerns about being photographed or recorded at an event, please speak to a member of the Hunter Club team.

4. How we use personal information

We may use personal information to:

  • process ticket purchases and bookings;

  • administer events and activities;

  • provide services you have requested;

  • communicate with you about bookings and events;

  • manage performers, artists, volunteers and event organisers;

  • provide accessibility support where requested;

  • send newsletters and other marketing communications where permitted;

  • administer donations and other forms of support;

  • improve our website, services and events;

  • understand attendance and audience engagement;

  • maintain financial, administrative and business records;

  • maintain the safety and security of visitors, staff, performers and volunteers;

  • prevent or investigate fraud, crime or misuse;

  • comply with legal and regulatory obligations; and

  • establish, exercise or defend our legal rights.

We will only use your personal information where we have a lawful basis for doing so.

5. Our lawful bases for processing

Depending on the circumstances, we may rely on one or more of the following lawful bases under the UK GDPR.

Contract

We may process information where it is necessary to provide a ticket, booking, service or other arrangement that you have requested.

Legal obligation

We may process information where necessary to comply with a legal obligation, including accounting, taxation, employment or regulatory requirements.

Legitimate interests

We may process information where it is necessary for our legitimate interests, provided those interests do not override your rights and freedoms.

This may include administering the venue, maintaining security, managing relationships with customers and participants, improving our services and promoting our activities where permitted.

Consent

Where appropriate, we may ask for your consent before processing your information for a particular purpose.

Where we rely on consent, you may withdraw your consent at any time.

6. Marketing communications

We may send information about Hunter Club events, activities, news and opportunities where we are legally permitted to do so.

Where consent is required, we will obtain your consent before sending marketing communications.

You can unsubscribe from marketing communications at any time by:

  • using the unsubscribe option provided in the communication; or

  • contacting us directly.

Unsubscribing from marketing communications will not normally prevent us from sending essential communications relating to tickets, bookings, transactions or services you have requested.

7. Who we share information with

We do not sell your personal information.

Where necessary and lawful, we may share personal information with organisations that provide services to us, including:

  • ticketing and booking providers;

  • payment processors;

  • website hosting and technical service providers;

  • email and mailing-list providers;

  • accountants, auditors and professional advisers;

  • event promoters and organisers where necessary to administer an event;

  • insurers;

  • IT and security providers;

  • law enforcement agencies or regulators where legally required or permitted; and

  • other service providers acting on our behalf.

Where a third party processes personal information on our behalf, we will take reasonable steps to ensure that appropriate contractual and security arrangements are in place.

Some events may be organised, promoted or delivered by independent third parties. Where an organisation independently collects and controls your personal information, that organisation may have its own privacy policy and responsibilities.

8. Third-party ticketing and services

Hunter Club may use third-party services to provide ticketing, payments, mailing lists, website functionality, event administration and other services.

When you use these services, your personal information may be processed by the relevant provider.

Where appropriate, we will provide information about the relevant third party and its privacy arrangements.

9. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

  • make the website function correctly;

  • remember preferences;

  • understand how visitors use the website;

  • improve website performance; and

  • measure communications or advertising where applicable.

Where consent is legally required for non-essential cookies, we will ask for your consent before using them.

You can also manage cookies through your web browser and any cookie-management tools provided on our website.

10. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against:

  • unauthorised access;

  • accidental loss;

  • destruction;

  • alteration;

  • misuse; and

  • unauthorised disclosure.

Although we take appropriate precautions, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

11. How long we keep information

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Some information may need to be retained for longer periods to comply with legal, accounting, taxation, regulatory or reporting requirements.

Different categories of information may therefore be retained for different periods.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

12. Children’s information

Hunter Club may host events and activities attended by people under 18.

We do not generally seek to collect unnecessary personal information about children.

Where children or young people participate in activities, we may collect information from a parent, guardian, school, organisation or other appropriate person where necessary for purposes such as event administration, safeguarding, accessibility or participation.

We will take appropriate care when processing children’s personal information.

13. Photography, filming and promotional material

Photography and filming may take place at some events.

Images or recordings may be used for purposes including:

  • promoting Hunter Club;

  • promoting future events;

  • documenting the activities of the venue;

  • social media and digital communications;

  • publicity and press coverage; and

  • archival or community purposes.

Where photography or filming is taking place, appropriate notices may be displayed.

If you have a specific concern about a photograph or recording, please contact us and we will consider your request in accordance with applicable law and the circumstances in which the material was created and used.

14. Your data protection rights

Under UK data protection law, you may have the right to:

  • request access to personal information we hold about you;

  • request correction of inaccurate or incomplete information;

  • request deletion of your information in certain circumstances;

  • request restriction of processing in certain circumstances;

  • object to certain processing;

  • request transfer of certain information to another organisation;

  • withdraw consent where processing is based on consent; and

  • object to direct marketing.

These rights are subject to certain legal conditions and exemptions and therefore may not apply in every circumstance.

To exercise your rights, please contact us using the contact details provided in this Privacy Policy.

We may need to verify your identity before responding to certain requests.

15. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can investigate the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Information about your rights and how to make a complaint is available from the ICO.

16. International transfers

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are used where required.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • our activities;

  • our services;

  • technology;

  • the third parties we use; or

  • applicable legislation and regulatory requirements.

The latest version will be published on our website together with the date it was last updated.

18. Contact us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how your personal information is being used, please contact:

Hunter Club Arts Centre
6 St Andrew’s Street South
Bury St Edmunds
Suffolk
IP33 3PH

Telephone: 01284 392324

Website: www.hunterclub.co.uk

Privacy contact: alec@hunterclub.co.uk or lucy@hunterclub.co.uk